Support Policy

Effective Date: July 13, 2025
Website: https://hippo-smart.com
Company: SC HippoMag SRL, Romania

🤝 1. Our Commitment

At HippoSmart, we’re committed to helping you succeed with our digital tools.
We offer customer support for every product you purchase — clear, timely, and focused on real solutions.

📆 2. Support Availability

🕐 Support Hours: Monday to Friday, 09:00–17:00 (GMT+2)
📬 Response Time: Within 24–48 business hours
📅 Weekend/Holiday requests are answered the next business day

📌 3. What Our Support Covers

We’re here to help with:

Installation and activation issues
File download or access problems
Usage instructions and best practices
Troubleshooting bugs or technical problems
Clarifications about product features and compatibility

🚫 4. What Support Does NOT Cover

Support does not include:

Custom design or customization services
Code modifications or advanced integrations
Training or consulting
Third-party plugin or software conflicts not related to our product
General business or marketing advice

🧑‍💻 For customization, we recommend hiring a developer or requesting a quote from our team if available.

🧭 5. How to Request Support

To get help, please:

Email us at: office@hippo-smart.com
Include your order number and a clear description of the issue
Attach screenshots if possible

This helps us assist you faster and more effectively.

🔒 6. Account Verification

For your security, we may ask you to verify:

Email used at checkout
Order ID or license code
Username or login info (if applicable)

⏳ 7. Support Duration

Support is available for 6 months from the date of purchase
For lifetime products, we offer lifetime access to files, but support duration is limited unless stated otherwise

📣 Feedback & Improvements

If you have suggestions, questions, or feature requests, feel free to reach out.
We listen — and often update our tools based on your input.

📬 Need help now?

🤖 HippoSmart is powered by AI, but supported by humans.
We care about your success — and we’re here when you need us.