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Frequently asked questions
📋 Do I need a prescription to order?
No. Calcium folinate / folinic acid (Lederfoline® and Folinoral®), in the formulations we sell, is classified as a non-prescription (over-the-counter) medicine under French pharmaceutical regulation. You can order without providing a prescription.
💊 Do you offer refunds or returns?
Once an order has shipped, we can't accept returns of medication for safety and regulatory reasons. If your order arrives damaged, incorrect, or doesn't match what you ordered, contact us at office@hippo-smart.com and we'll make it right.
📦 How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking details. You can also check your order status anytime from your account under "Orders."
🔁 Do I need to reorder each time?
Yes, each order is a one-time purchase — there's no subscription. Simply place a new order whenever you need a refill.