❓ Frequently Asked Questions (FAQ)

Welcome to the HippoSmart Help Center

We’ve answered the most common questions from our users to help you get started quickly.
If you can’t find what you’re looking for, reach out to us anytime at office@hippo-smart.com

💬 1. What is HippoSmart?

HippoSmart is a digital store powered by AI.
We offer tools, templates, software, and automation kits to help you launch faster, work smarter, and grow your business effortlessly.

🛍️ 2. What types of products can I buy?

You’ll find a wide range of digital products, including:

  • AI business tools

  • Website templates

  • Marketing kits & funnels

  • Software (Windows, Office, utilities)

  • Online courses

  • Productivity boosters

  • Premium plugins & themes

  • And more…

All products are instant downloads — no waiting, no shipping.

🔐 3. Is payment secure?

Yes. We use encrypted payment systems via trusted partners such as Stripe, PayPal, and bank-level SSL encryption.

Your data is always protected — we never store your payment info.

⏱️ 4. How and when do I receive my product?

Immediately after payment, you’ll get:

  • A confirmation email

  • A download link (or login access for some tools)

  • Your invoice (issued by SC HippoMag SRL)

If you didn’t receive anything, check your spam folder or email us.

🧾 5. Do I get an invoice?

Yes, all orders are invoiced automatically by our company:
SC HippoMag SRL, based in Romania.

You’ll receive your invoice via email after each payment.

📥 6. Can I re-download my purchase later?

Of course. As long as you have an account or order number, you can request a re-download by contacting support.

We recommend creating an account during checkout for faster access.

💸 7. What is your refund policy?

Due to the digital nature of our products, refunds are only offered if:

  • The product is defective or unusable

  • It was purchased in error and not downloaded

  • The product description was misleading (very rare)

You can view the full Refund Policy for details.

🧠 8. Can I customize the products I download?

Yes! Most of our files are editable (Word, Excel, Canva, Notion, etc.)
You’re free to adapt them to fit your needs — just don’t resell or redistribute them.

📦 9. Do you offer custom solutions or private services?

At this time, all our products are pre-built.
However, we do accept requests for custom AI tools, white-label packs, or bulk orders. Contact us if you’re interested.

🤖 10. How do I get support if I’m stuck?

We’re here to help!
Just email office@hippo-smart.com with your issue and order ID.
We typically reply in under 24 hours (on business days).

💡 Didn’t find your answer here?
We’re one message away: office@hippo-smart.com

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