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HippoSmart Support
We’re here to assist you with anything related to your digital products.
Our support team usually responds within a few hours.
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Whether you’re considering your first purchase or just need some clarification, we’re happy to answer.
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Frequently asked questions
❓ What kind of products does HippoSmart offer?
HippoSmart provides ready-to-use digital tools, templates, software licenses, business kits, and AI resources, built to help small businesses grow faster.
🚀 How fast is the delivery of digital products?
Instant. Once payment is confirmed, you’ll get access to your downloads within seconds via email and your account dashboard.
👨💼 Can I use your tools for my agency clients?
Yes, most products come with a commercial license. You’re allowed to use them for client projects unless stated otherwise in the product description.
💸 Do you offer refunds on your products?
Due to the digital nature of our products, we only offer refunds if the product is faulty or doesn’t match the description. Please read our [Refund Policy].
📥 How do I access my download after payment?
After completing your order, you’ll receive an email with the download link. You can also access it anytime in your HippoSmart account under “My Downloads.”
🔄 Do your products require subscriptions?
Most of our tools are one-time purchases. A few software licenses may require renewal – this is clearly mentioned on the product page.