Privacy Policy

Effective Date: August 16, 2026
Company: P.C.C LION HEARTS CAPITALS LTD, Cyprus
Website: https://hippo-smart.com
Email: office@hippo-smart.com

1. Introduction

At Hippo Smart Health, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit or order from hippo-smart.com. We only collect what’s necessary, and we never sell your data.

2. Information We Collect

We may collect the following data:

Name, email address, and phone number
Billing and delivery address (for invoices and shipping)
Order details, including the medication ordered
IP address and browser data (for security and analytics)
Account information (if you create one)
Support emails and any information you send us

We also use cookies. See our Cookies Policy for full details.

3. Health-Related Data

Order details relating to the medication you purchase may be treated as health-related data under GDPR. This information is used only for order fulfilment and legal/regulatory compliance — never for marketing.

4. Why We Collect It

We use your data to:

Process your order
Prepare and ship your medication
Send order confirmations, invoices, and delivery updates
Provide customer support
Prevent fraud and abuse
Improve our website and services

5. How We Share Data

We may share data with:

Payment processors (e.g. Stripe)
Courier and delivery partners (to fulfil your order)
Email service providers
Analytics tools

All partners are required to be GDPR-compliant and to process data only as needed. We never sell, rent, or trade your personal data.

6. Data Retention

We keep your information for as long as necessary to fulfil your order, provide support, and comply with tax, accounting, and pharmaceutical record-keeping obligations. You can request deletion of non-essential data at any time.

7. Your Rights (GDPR)

You have the right to:

Access or export your personal data
Correct or update your information
Request deletion of your account and data (subject to legal retention requirements)
Withdraw consent at any time
Lodge a complaint with your local data protection authority

8. Where We Store Your Data

Your data is securely stored using trusted cloud providers, with servers located in the EU.

9. How We Protect Your Data

We use SSL encryption, encrypted storage and backups, access controls, and routine security reviews to protect your information.

10. Contact Us

If you have any questions about this policy or your data, email office@hippo-smart.com. We’ll respond within 2 business days.