❓ Frequently Asked Questions (FAQ)
Welcome to the Hippo Smart Health Help Center
We’ve answered the most common questions about ordering and receiving your medication.
If you can’t find what you’re looking for, reach out to us anytime at office@hippo-smart.com
💊 1. What is Hippo Smart Health?
Hippo Smart Health is an online store selling calcium folinate / folinic acid medication under the brands Lederfoline® and Folinoral®. In the formulations we sell, these medicines are classified as non-prescription (over-the-counter) under French pharmaceutical regulation, so no prescription is required to order.
💉 2. What products can I buy?
We currently offer calcium folinate / folinic acid medication in several strengths and pack sizes, sourced from licensed EU manufacturers:
- Lederfoline®
- Folinoral®
Full dosage and regulatory information is available on each product page.
🔒 3. Is payment secure?
Yes. We use encrypted payment systems with bank-level SSL encryption. We never store your full payment card details.
📦 4. How and when will I receive my order?
Once your order is confirmed, we prepare and ship your medication. You’ll receive a confirmation email, and another with tracking information once your order ships.
🧾 5. Do I get an invoice?
Yes, all orders are invoiced automatically by our company:
P.C.C LION HEARTS CAPITALS LTD, based in Cyprus.
You’ll receive your invoice via email after each payment.
📋 6. Do I need a prescription?
No. In the formulations we sell (Lederfoline® and Folinoral®, 5mg/25mg oral capsules), calcium folinate / folinic acid is classified as a non-prescription (over-the-counter) medicine under French pharmaceutical regulation. You can order without providing a prescription.
💊 7. What is your refund policy?
Once an order has shipped, we can’t accept returns of medication for safety and regulatory reasons. If your order arrives damaged, incorrect, or doesn’t match what you ordered, contact us at office@hippo-smart.com and we’ll make it right.
You can view the full Refund Policy for details.
📢 8. How do I get support if I’m stuck?
We’re here to help! Just email office@hippo-smart.com with your question and order number. We typically reply in under 24 hours (on business days).
Didn’t find your answer here?
We’re one message away: office@hippo-smart.com