Support Policy

Effective Date: August 15, 2026
Website: https://hippo-smart.com
Company: P.C.C LION HEARTS CAPITALS LTD, Cyprus

1. Our Commitment

At Hippo Smart Health, we’re committed to helping you with any question about your order or your medication. We offer clear, timely support — focused on real answers, not automated replies.

2. Support Availability

Support Hours: Monday to Friday, 09:00–17:00 (GMT+2)
Response Time: Usually within a few hours, and always within 24–48 business hours
Weekend/holiday requests are answered the next business day.

3. What Our Support Covers

We’re here to help with:

Questions about placing or tracking your order
Dosage and usage questions (for general guidance — always follow your doctor’s instructions)
Delivery, shipping, and address issues
Billing, invoices, and refund requests

4. What Support Does NOT Cover

Our support team cannot provide:

Medical diagnosis or treatment advice — please consult your doctor or pharmacist
Advice on interactions with other medication — contact your doctor or pharmacist

5. How to Request Support

To get help, please:

Email us at office@hippo-smart.com
Include your order number and a clear description of your question
Attach photos if relevant

This helps us assist you faster and more effectively.

6. Account & Order Verification

For your security, we may ask you to verify:

The email address used at checkout
Your order number

Need help now?
Contact us at office@hippo-smart.com
We care about your health — and we’re here when you need us.