Refund Policy

Refund Policy

Effective Date: August 15, 2026
Company: P.C.C LION HEARTS CAPITALS LTD
Website: https://hippo-smart.com
Email: office@hippo-smart.com

1. Physical Medication – Shipped Orders

All products sold on Hippo Smart Health (Lederfoline® and Folinoral®) are physical medications that are shipped to you after payment. No physical order can be delivered instantly — please allow for processing and shipping time.

2. General Refund Policy

Once an order has shipped, we cannot accept returns of medication for safety and regulatory reasons — this is standard practice for pharmaceutical products.

However, we will offer a refund or replacement in the following situations:

  • Your order arrives damaged
  • You received the wrong item
  • Your order doesn’t match what you ordered
  • Your order was lost in transit or never delivered

Each request is reviewed individually and handled fairly.

3. How to Request a Refund

To request a refund, contact us at office@hippo-smart.com and include:

  • Your order number
  • A brief description of the issue
  • Photos, if your order arrived damaged or incorrect

We’ll respond within 2 business days and let you know the outcome.

4. Non-Refundable Situations

Refunds will not be granted in these cases:

  • You changed your mind after your order has shipped
  • The medication was opened, used, or tampered with
  • The request is made outside the allowed timeframe (14 days from delivery)

5. Refund Timeframe

Approved refunds are processed within 5–7 business days. Funds are returned to your original payment method.

6. Need Help Before You Order?

If you’re unsure about dosage or anything else, feel free to ask us before purchasing at office@hippo-smart.com. Our goal is to make sure you’re taken care of.

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